Refund policy

Exchange Policy (No Returns)

At ALTEVO, we currently do not offer refunds or returns. We only provide exchanges for eligible items.

1. Exchange Eligibility

You may request an exchange within 6 days of receiving your order if:

* The item is unused, unworn, and in original condition
* The item is in its original packaging
* You have proof of purchase

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2. What Can Be Exchanged

We accept exchanges for:

* Wrong size
* Defective or damaged items
* Incorrect item received

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3. Non-Exchangeable Items

The following items cannot be exchanged:

* Sale or discounted items (if marked final sale)
* Gift cards
* Items not in original condition

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4. Important Notice

* We do not offer refunds under any circumstances
* Exchanges are subject to product availability
* If the item is not available, store credit may be offered (optional)

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5. Return Shipping

* Customers are responsible for return shipping unless the item is faulty or incorrect
* We recommend using a trackable shipping method

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6. Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and order details. We’ll make it right as quickly as possible.

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7. Contact Us

For exchange requests, contact:
Email: toaltevo@gmail.com
Response time: 24–48 hours

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🤍 A Note from Us

We truly appreciate your trust in ALTEVO. Every order means a lot to us, and we’re always here to support you. If you ever need help, we’ll do our best to make your experience smooth, simple, and satisfying. Thank you for being part of our journey.